Frequently Asked Questions

1 When will my order be delivered?

You can check the progress of your order via the Track and Trace code that you receive by email.

2 Can I have my order delivered to a different delivery address

If you order online, you will automatically have the option to specify a different delivery address. When ordering you can very easily enter the delivery address

3 I want to cancel my order, how do I do that.

No problem! Contact us directly by calling us. As long as the order has not yet left our warehouse, we can change or cancel it directly for you. Or mail to info@karakushome.com State your name, address, telephone number and invoice number.

4 How can I submit a complaint?

It is of course annoying if you have a complaint about the service you experienced. However, we kindly ask you to pass on your complaint via e-mail to the customer contact department. This can be done by e-mail, regular mail and / or by telephone. Our employees in the customer contact department will review the complaint and try to resolve the complaint to everyone’s satisfaction. Our data: Guven Import Export Schiedamsevest 47 3012 BD Rotterdam Tel: 010 – 413 09 13 Monday to Friday available from 9 a.m. to 6 p.m. and Saturday from 10 a.m. to 5 p.m. Email: info@karakushome.com